Will someone from GemBnB meet me at the apartment?
Depends on your time of arrival. We will be waiting for you inside the property to hand you the keys, show you around and answer any questions you may have or we will guide you to a self-check-in, whereby you can let yourself in. 48 hours prior to your arrival, we will contact you to confirm the check-in time. If there are any changes in your plans, please contact us as soon as you can and let us know. After booking, you will receive a confirmation e-mail with the property address, important details. Feel free to chat or call us for any questions or changes in your itinerary.
Who is my point of contact?
One of us will look after you, answer your questions and deal with any requests before and after your arrival.
What is the basic equipment’s of a GemBnB Property?
The majority of our properties has high-end Toiletries & bathroom amenities, a Nespresso machine and capsules, an iron and ironing board, a hairdryer, cleaning products and equipment, a vacuum cleaner, plush towels and linen, Wi-Fi and a fully equipped kitchen.
Do we need to bring ID or passport?
Yes please! Make sure you carry some form of identification on you, as we will need to photograph it upon your arrival.
Will you need a security deposit?
Yes indeed. A security deposit will be received in cash / bank transfer or will be blocked on your card and released 48 hours following your departure.
What's the security deposit for?
In case of: - Damaged or broken furniture - Damaged appliances or lighting - Damaged television of Hi-Fi equipment - Stained or damaged walls and upholstery - Broken dishes, windows or mirrors - Damaged or missing accessories - Flooding or fire. If anything gets damaged during your stay, simply contact us.
Can I extend my stay once I'm in the apartment?
Of course! It's subject to availability, however. Get in touch with us and we'll let you know. If the property is available, we would be happy to accommodate you in the same property or at the very least, in a similar one.
Should I provide my own linen and towels?
No need. We equip all our properties with high-end bathroom amenities and plush linen and towels.
Should we wash our sheets before checking out
Absolutely not - we'll take care of all that. All you need to do is sit back and relax.
Are there any cleaning products in my holiday apartment?
All our properties are tidy and clean for your arrival. If needed, the properties are equipped with a broom, mop, sponges and floor/ window detergents.
Do GemBnB properties have an internet connection?
All of our properties come with Wi-Fi internet connection.
Are there any house rules?
Our properties have a strict no-smoking and no-pet policy. The rest of the rules will be sent over with your confirmation email
How many sets of keys will I get?
You'll be provided with one set of keys. Some properties also have digital door codes.